Your information, handled with care.

Who we are

branded+Flow LLC (“branded+Flow”, “we”, “us”) provides operating tools and marketing services for small businesses. This policy covers our website (brandedandflow.com) and the services we offer through it.

What we collect

• Information you give us — your name, email, phone, business details, and anything you send through our contact, booking, or intake forms.
• Usage information — basic analytics about how you use the site (pages viewed, device and browser type), collected to improve the site.
• Cookies — small files that keep the site working and help us understand traffic. You can disable them in your browser.

How we use it

• To respond to you, schedule calls, and deliver the services you ask for.
• To operate, maintain, and improve our website and services.
• To send you information you requested. You can opt out of marketing messages at any time.

How we share it

We do not sell your personal information. We share it only with service providers that help us run our business (for example, hosting, analytics, email, and scheduling tools), and only as needed to provide our services — or when required by law.

Text messages (SMS)

Our Front Office Alerts program is internal. Our AI receptionist sends short operational alerts to our own authorized staff — a caller is on the line and asking for a person, or a caller left a message after the call ended. Nothing promotional, and these alerts never go to customers, prospects, or anyone who calls us.

Staff opt in by adding their own mobile number to the internal notification settings of our operations system, and they can stop the messages at any time by replying STOP or emailing info@brandedandflow.com. Message and data rates may apply, and frequency varies with call volume.

We also send appointment confirmations and reminders, through our scheduling provider Cal.com, to people who check the optional text box when booking with us. Nothing promotional.

We do not sell, rent, or share mobile numbers or SMS consent with anyone — not with third parties, not with affiliates, and not for anyone else’s marketing. Our messaging and scheduling providers process these numbers only to deliver our messages. The full disclosure is at Messaging Terms.

Phone calls

When you call our published line, an AI receptionist answers and the call is recorded. She discloses both at the start of every call. We keep the recording, a transcript, and a summary to follow up on what you asked for. If you would rather not be recorded, hang up and email us instead.

Social platforms

When we publish our own content to our own social media pages (such as our LinkedIn Company Page), we use those platforms' official tools under their terms. We do not collect or store the personal data of people who view or engage with that content.

Data retention & security

We keep your information only as long as needed for the purposes above, then delete or anonymize it. We use reasonable safeguards to protect it, though no method of transmission over the internet is fully secure.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing. Email info@brandedandflow.com.

Children

Our services are for businesses and are not directed to children under 16. We do not knowingly collect their data.

Changes

We may update this policy from time to time. We will post the new version here and update the effective date above.

Contact

Questions? Email info@brandedandflow.com.