Messaging Terms

Staff alerts and appointment texts. Nothing promotional.

Our Front Office Alerts program on 877.884.5001 texts our own staff only: our AI receptionist texts authorized staff when a call needs a person. Separately, if you book an appointment with branded+Flow LLC and opt in, our scheduling provider texts you a confirmation and reminders. We do not send marketing texts.

Effective October 3, 2026

The program

  • Program namebranded+Flow Front Office Alerts
  • Message typeTransactional operational alerts
  • Sender877.884.5001 (toll-free)
  • RecipientsAuthorized branded+Flow staff only
  • FrequencyEvent-driven — varies with call volume
  • CostMessage and data rates may apply

What the messages say

branded+Flow answers its own phone with an AI receptionist. When a call comes in that needs a human, or when a caller leaves a message, the system sends a short text to the staff member who handles that line. Two kinds of message, and no others:

  • Call transfer alerts — a caller is on the line and asking for a person, sent while the call is still live so the transfer can be accepted or declined.
  • Post-call handoffs — a caller left a message or asked for a callback, sent after the call ends, with the caller and the reason.

These are transactional operational notifications. They are never promotional, and they are never sent to a phone number belonging to a customer, a prospect, or a member of the public.

How consent is given

Only authorized branded+Flow staff can receive these messages, and only if they choose to. On the Text Alerts screen in our Hub (Settings → Notifications → Text alerts), each staff member enters their own mobile number and checks a box that starts unchecked, agreeing to receive Front Office Alerts. That checkbox is the opt-in, and it is saved with the date and time.

Text alerts are optional. Receiving them is not a condition of employment. Staff who don’t opt in still see every call on our dashboard and by email.

No member of the public receives Front Office Alerts, so there is no public sign-up for them.

The branded+Flow Hub Text Alerts screen. It lists the program (branded+Flow Front Office Alerts), the sender (877.884.5001, toll-free), what staff receive (live call-transfer alerts and post-call handoffs) and how often (varies with call volume). Below are fields for staff name and mobile number, an unchecked consent checkbox stating that alerts are optional and not a condition of employment, with message frequency, rates, HELP and STOP terms and links to the Messaging Terms and Privacy Policy, a Turn on text alerts button, and instructions for turning alerts off.
The staff opt-in screen in our Hub.

How to stop them

Reply STOP to any message to end them immediately. You will get one confirmation, then nothing further. To have your number removed, reply STOP or email info@brandedandflow.com.

To start them again after stopping, reply START or UNSTOP.

  • Stop — STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
  • Start again — START, UNSTOP
  • Help — HELP, INFO

Reply HELP for support information, or email info@brandedandflow.com.

Cost and delivery

Message and data rates may apply, and message frequency varies with call volume. Carriers are not liable for delayed or undelivered messages.

Privacy and data

Mobile numbers collected for these alerts belong to our own staff and are used for nothing else. We do not sell them, and we do not share them with third parties for marketing. Our messaging provider processes them only to deliver the messages. The full policy is at Privacy, and our Terms of Service cover the rest.

Appointment texts

If you book a call or meeting with us and tick the “Text me…” box on our booking form, our scheduling provider (Cal.com) will text you a confirmation and reminders for that appointment. That’s all these texts are: nothing promotional, and only for appointments you booked. The box is optional and not a condition of booking. Message frequency depends on your bookings. Msg & data rates may apply. Reply STOP to end them or HELP for help, or email info@brandedandflow.com.

Contact

branded+Flow LLC · 18952 MacArthur Blvd, Suite 114, Irvine, CA 92612-1401 · info@brandedandflow.com · 949.506.5900