Messaging Terms

Our text messages go to our own staff.

branded+Flow LLC runs one SMS program, and it is internal. Our AI receptionist texts our own authorized staff when a call needs a person. We do not send marketing texts, and we do not text customers, prospects, or anyone who calls us.

Effective August 12, 2026

The program

  • Program namebranded+Flow Front Office Alerts
  • Message typeTransactional operational alerts
  • Sender877.884.5001 (toll-free)
  • RecipientsAuthorized branded+Flow staff only
  • FrequencyEvent-driven — varies with call volume
  • CostMessage and data rates may apply

What the messages say

branded+Flow answers its own phone with an AI receptionist. When a call comes in that needs a human, or when a caller leaves a message, the system sends a short text to the staff member who handles that line. Two kinds of message, and no others:

  • Call transfer alerts — a caller is on the line and asking for a person, sent while the call is still live so the transfer can be accepted or declined.
  • Post-call handoffs — a caller left a message or asked for a callback, sent after the call ends, with the caller and the reason.

These are transactional operational notifications. They are never promotional, and they are never sent to a phone number belonging to a customer, a prospect, or a member of the public.

How consent is given

Only authorized branded+Flow staff receive these messages, and only after they have added their own mobile number to the internal notification settings of our operations system. That action is the opt-in. It is deliberate, it is recorded with the date it was made, and it can only be taken by the person whose number it is.

Because no member of the public receives these messages, there is no public sign-up for this program. There is nothing here to subscribe to.

How to stop them

Reply STOP to any message to end them immediately. You will get one confirmation, then nothing further. A staff member can also remove their number from the internal notification settings, which has the same effect.

To start them again after stopping, reply START or UNSTOP.

  • Stop — STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
  • Start again — START, UNSTOP
  • Help — HELP, INFO

Reply HELP for support information, or email info@brandedandflow.com.

Cost and delivery

Message and data rates may apply, and message frequency varies with call volume. Carriers are not liable for delayed or undelivered messages.

Privacy and data

Mobile numbers collected for these alerts belong to our own staff and are used for nothing else. We do not sell them, and we do not share them with third parties for marketing. Our messaging provider processes them only to deliver the messages. The full policy is at Privacy, and our Terms of Service cover the rest.

Contact

branded+Flow LLC · 18952 MacArthur Blvd, Suite 114, Irvine, CA 92612-1401 · info@brandedandflow.com · 949.506.5900