The Systems / 01—05

Five systems that run your front office.

You are doing the work. The front office is where things slip — calls, replies, follow-up, presence, and seeing it all. We build, install, and run the system that catches it. Always together, never one piece at a time.

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How it is sold

One done-for-you front office. branded+Flow builds it, installs it, and runs it — the five systems below working as one. There is no stripped-down version and no software for you to operate.

01

Answer

AI phone receptionist

When you are on a roof or under a sink, the phone still rings. A homeowner who gets voicemail calls the next remodeler on the list. Missed calls are missed jobs.

What it catches
  • Every call, answered around the clock
  • New prospects qualified and booked
  • Existing-customer, sub, and vendor calls captured as detailed messages
What changes

Every caller reaches a real, helpful front office. New work gets booked. The rest lands on your Hub as a clear message — so nothing dies in voicemail.

02

Triage

Daily comms, one list

Email, voicemail, and texts from your own leads pile up across three places. The important one gets buried under the noise, and you find it three days late.

What it catches
  • Email, voicemail, and owned-lead texts pulled into one place
  • The day sorted by what actually matters first
  • Calendar items and reminders so nothing slips
What changes

You open one prioritized list instead of digging through four inboxes. You know what needs you today before you pick up a tool.

03

Follow-up

Speed-to-lead and nurture

A lead comes in and sits. By the time you reply that night, they have already booked someone who answered in five minutes. Slow follow-up loses deals you already paid to get.

What it catches
  • Instant first reply the moment a lead comes in
  • Multi-touch nurture so warm leads stay warm
  • CRM updated automatically as the conversation moves
What changes

Leads get answered fast and stay followed up — without you remembering to do it. Fewer estimates go cold, and your records stay current on their own.

04

Visibility

Digital presence, kept alive

A homeowner checks you out before they call. A dead profile and a last post from two years ago makes a real business look closed. Presence, not lead-gen — but it is the proof you exist.

What it catches
  • A monthly plan plus one post a week across the top four platforms
  • Google Business Profile posts kept current
  • Reviews replied to, so your profile reads as a live business
What changes

When someone looks you up, they find a business that is clearly active and worth calling. The presence stays handled instead of sliding to the bottom of your list.

05

The Hub

One place to see it all

Calls, messages, leads, and follow-ups live in different apps and in your head. You are running blind on the one thing that is yours to run — the front office.

What it catches
  • Every call, message, and lead in one responsive view
  • Reachable from your phone, on the job or at the truck
  • The whole front office in front of you, not scattered
What changes

You finally see everything in one place. No guessing what got missed, who got called back, or where a lead stands.

Optional add-on / not a sixth system

Landing pages and website updates

If you need it, we can build landing pages and keep your website current. It is a clearly separate add-on — bolted on when it helps, never bundled in as one of the five systems and never required to get started.

Added on request and scoped on its own.

Where the line is

What the front office does not do

  • 01Resolve project status — that stays with you and your team.
  • 02Handle vendor or sub payments.
  • 03Quote money on calls.
  • 04Generate proposals.
  • 05Cold-contact homeowners.

Existing-customer, sub, and vendor calls are answered and captured for you — handed off, not resolved.

We start with a leak review of your calls, replies, follow-up, and presence — then scope the work to what you actually need. No pilots, no piecemeal.

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